Returns & Refunds
Return and refund policy
At Apache Adaptive Solutions, we are committed to providing our customers with the best shopping experience. If you have received a product that is damaged and is in its original packaging, we are here to help you with the return process. Please take a moment to review our return policy:
Damaged Items in Original Packaging:
- If you receive a product that is damaged and it is still in its original packaging, you should be eligible for a return.
- To initiate the return process, please contact our customer service team within 10 days of receiving the damaged item. You can reach our customer service team via ApacheAdaptiveSolutions@gmail.com.
- Provide your order number, a description of the damage, and any relevant images of the damaged item to support your claim.
- Our customer service team will guide you through the return process and provide you with a return authorization.
- Once we receive the damaged item and verify the issue, we will offer you the choice of a replacement (if available) or a full refund.
Non-Returnable Items:
- All products that have been opened, used, or are no longer in their original packaging cannot be returned.
- For hygiene and safety reasons, certain items cannot be returned once opened.
- International orders are not eligible for return.
Additional Information:
- The customer is responsible for return shipping costs for damaged items in original packaging.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- The refund will be processed once we receive the returned item and confirm the damage.
- Please allow 30 days for the refund to be processed and reflect in your account.
- The company reserves the right to update the refund policy, and any changes will be communicated to customers in advance.
Contact Us: If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at ApacheAdaptiveSolutions@gmail.com.
We value your business and strive to make your shopping experience as convenient and enjoyable as possible. Thank you for choosing Apache Adaptive Solutions, and we look forward to serving you in the future.